Last updated: July 2026
This Distance Sales Agreement ("Agreement") is entered into electronically between the Seller and the Buyer at the moment the Buyer completes an order on www.moonlitmarble.com.
1. Parties
Seller: Moonlit Marble · Website: www.moonlitmarble.com · Email: [email protected] · Registered in the Republic of Türkiye. (Full registered business name and address are available on request and on your invoice.)
Buyer: the customer who places the order, as identified by the name and contact/delivery details entered at checkout.
2. Subject
This Agreement covers the sale and delivery of the handcrafted natural-stone product(s) the Buyer selects and orders through the website, with the qualities and sale price stated on the product page at the time of order.
3. Product & price
The type, main characteristics, and unit price of the product are shown on its product page. Prices are in US Dollars (USD) and, unless stated otherwise, include shipping. Any import duties or local taxes charged by the Buyer's country on delivery are the Buyer's responsibility. Prices are valid until updated on the website.
4. Payment
Payment is made online at checkout by credit or debit card through our secure payment provider, iyzico. The order is confirmed once payment is approved. Card data is handled by the payment provider under PCI-DSS security standards; the Seller does not store card details.
5. Delivery
Products are made to order (production up to approximately 7 days) and shipped by express courier to the address provided by the Buyer. Estimated total delivery time is 10–15 days depending on destination. A tracking number is provided once the order ships. Delivery times may be affected by customs or events outside the Seller's control.
6. Right of withdrawal
Under distance-selling rules, goods that are made to the Buyer's order or personalized are exempt from the standard right of withdrawal. As each Moonlit Marble piece is produced specifically for the Buyer's order, orders cannot be cancelled for change of mind once production has begun, and made-to-order items are not eligible for return or exchange for change of mind.
7. Damaged or incorrect items
The Seller packs every order with care. If a product arrives damaged, or an incorrect item is sent, the Buyer should contact [email protected] within 48 hours of delivery with photos of the item and packaging. The Seller will arrange a free replacement or full refund. Approved refunds are returned to the original payment method.
8. Natural variation
Differences in color, veining, texture, and minor natural surface characteristics of the stone are inherent to genuine natural stone and are not considered defects.
9. Complaints & contact
For any question or complaint about an order, contact [email protected]. The Buyer may also use the legal consumer-arbitration and consumer-court channels available in their jurisdiction.
10. Acceptance
By completing the order and payment, the Buyer confirms having read and accepted this Agreement, together with the Privacy Policy, Shipping, and Returns & Damage terms.